How long does it take to get my order?

If you bought just the frame, the delivery will take 2 to 7 days, depending on which city you are living.

If you bought frame and lenses, the delivery will take 4 to 10 business days depending on the complexity of your formula and the city in which you are. Normally they arrive earlier if the formula is simple and you are in the capital cities. For orders placed on a holiday, or the day before, the delivery time will be extended by 1 or 2 extra business days.

Please note the following shipping restrictions:

Orders are sent on business days, which are Monday through Friday (excluding national holidays in Colombia). All deliveries must have an acknowledgment of receipt, to ensure it was receipt. Therefore, it may not be possible to make deliveries to P.O. Boxes Due to logistical difficulties for shipping to certain remote areas, we reserve the right to cancel your order and / or to apply additional terms and conditions to that order (such as shipping conditions and amount thereof)

Do I need to register to place an order?

There is no need to register; However, if you create your account, your data will remain in our database for better service in the future.

I made my purchase, but the payment will be made in cash. How much time do I have to make this payment?

Once you have chosen your products, you will have up to five (5) calendar days to specify your payment in cash, or by bank transfer

Si seleccionaste Transferencia Bancaria contarás con cuatro (4) días calendario para concretar tu pago. Una vez realices el pago, seberás enviarnos el comprobante de pago por email a ventas@tuopticaenlinea.comñ o a nuestro WhatsApp +573053476816

I made my purchase. When do I receive the confirmation email?

Once you finish your purchase, you will receive an order confirmation email, where you can see the purchase detail and the order number. The process of sending it will start once the transaction has been verified, which usually happens within a few minutes of the transaction. If the payment has been made in cash consigned to our account, confirmation will be received within 24 hours following the said transaction. If the payment has been made by bank transfer, the confirmation will be sent within 72 hours, if this deadline has been exceeded and if you have not received the confirmation mail yet, please contact us, either to our email to ventas@tuopticaenlinea.com, or call our number (57316 8742894 to verify that the purchase was successful.

Can I track my purchase order?

Of course! Once we ship your package, we will send you an email with a link of the shipping company and the "tracking number" so you can trace where your purchase is.

I have questions about my order, how can I contact you?

We offer different ways to contact us. Our office business hours are from 7:30 am to 5:30 pm from Monday to Friday. All your concerns will be resolved at these times; If you send us a message in a different time, do not worry, it will respond to you shortly.

You can use Whatsapp chat by clicking on the window that appears at the bottom of each page.

You can send us a text message by WhatsApp at +57 3053476816 or you can call us at +57 320-503-6911


How do I pay for what I want to buy?

As soon as you click on Finalize purchase, you can log in to your account if you are already registered, and if you are not, you can then buy as a guest or you can register. (By registering or having an account, the purchase process is streamlined and gives you access to exclusive promotions and discounts! In the process of payment you can enter the discount code, or gift bonus if you have it. Fill in your details and choose the method of payment. To facilitate the payment of your purchase, we offer several payment options, all of them equally safe:

1. Online payment: You can make your payment by credit card Visa, MasterCard, Amex, or your debit card with PayU payment platform , Which has the secure e-commerce seal.

2. Cash payment: You can, if you wish, make your payment in cash, by selecting the option of BALOTO or EFECTY in PayU. A number will be generated during the checkout. You must go to any BALOTO or EFECTY location to make the deposit. Once the payment is made, we will receive a confirmation and the order will be processed afterwards.

3. You can also pay by bank transfer online or in person. The informations of our bank account will be sent to you when you select this option.


How to use my discount coupon?

Once you have added all the products in "your cart" you will see the field "Promotional code" where you can enter the data of the same and use your coupon. The "order summary" screen should show the applied discount and the total to be paid.

Can I get an invoice for my purchase?

When you complete the purchase, a pre-invoice will be created and sent to you by email. The final invoice will be elctronically generated and will be sent to you few days later. If you need the final invoice immediately, please contact us at +57 316 8742894 .

Can I take multiple discounts on a single purchase?

No, it only applies a discount for purchase; These are not cumulative. If there is a discount per season, it can only be used for that season.

When confirming my purchase I forgot to register the discount coupon. Can I do anything?

Unfortunately it is not possible to apply any discount after confirming the purchase, so before completing your purchase it is important that you review all the information in the same and make sure you have included all the necessary information, which you can see in the summary Of your purchase.


How can I send you my account information to proceed with my refund?

Once verified the status of the returned product, you will receive an email where you are asked for the information of your bank details, which will be used in a secure and confidential way for the return of your money.

The frame I received does not fit my face, can I return it or change it?

Yes, most frames are subject to our Return Policy. We offer a period of 15 calendar days from the date of receipt of the order to make a change or return in case you are not satisfied with the product, or the frame is defective or incorrect. All returned products must be unused and in original condition, in the same packaging in which they were received.

If I have to return the glasses, do I have to pay the shipping costs?

If the return is due to an error of ours, we will cover the shipping costs, as long as you use the service of Fedex to return your glasses. If there is no mistake from us, and you still want to return your glasses, then we will refund youñ however, we will deduct the cost of shipping.

I made a return and still do not have my refund How long do you take to make the refund?

The reimbursement time may be up to thirty (30) working days from the date of receipt of the returned product, trying to make this time as short as possible.


Why do I need to know my pupillary distance if I want to order my eyeglasses?

The pupillary or interpupillary distance is the distance between the two pupils. This measurement is used to adapt the lenses to the frame, so that the optical center of the lens coincides with the center of the pupil of each eye. The optical center of your lenses is the part that gives you clear vision.

My prescription does not include my pupillary distance. What should I do?

Do not worry. The pupillary distance can be measured by yourself using our virtual pupillary distance meter or by photo

  1. Use a digital camera or you mobile's camera
  2. Place a credit card or debit card, or any document with the same size of a credit card (85.6 mm) on your forehead
  3. 3. Make sure you are looking straigh ahead and put the camera at a distance of 50 cm aprox.
  4. Take the picture. If the camera has a flash, use it
  5. Please send the picture to our Whatsapp
  6. If the photo is acceptable, we will have an accurate measurement of your pupillary distance. If it's not acceptable, we will ask you to take another one

Si la foto está tomada de frente se deben ver las dos orejas como se ve en la foto



How to redeem my gift card?

To redeem the gift bonus you have two options:

  1. 1) Redeem and use the gift card before clicking on "Realizar Pedido" . Simply enter the gift card code and click "Activate" and the bonus gift sum will be deducted automatically from the total purchase.
  2. 2) To use it directly in the purchase process, enter your gift card code in the box under gift card option".
What Type of Gift Card should I Choose?

tuopticaenlinea.com offers you dos types of gift cards:

1) Email Gift Card: When choosing this type of gift card you have to choose the value of the gift card first, then enter the e-mail of the person that you want to give it to, and write a message. We will send you an email with your message and the code to redeem the gift card for value you selected.

2) Print Gift Card: When choosing this type of gift card you have to select the value of the gift card also, then, enter your email and the name of the person you are going to give it to, and we will send you an email with a link. Click on the link and print it.


How to buy my glasses online?

In our website you have the option to buy a frame only or frame and lenses If you have a prescription, you can select the second option. To buy your prescribed glasses on our website you need to have a glasses prescription given by a professional in the optical field. If you do not have it, make an appointment with an Optometrist to get the prescription and your pupillary distance.

Once you have your optical prescription you can choose your frame. You can use the tools we offer to test and compare and save the frames of your choice. Then click on "select lenses" and follow the prompts to choose the lenses according to your optical prescription. Contact us by Whatsapp chat to clarify doubts.

Once you complete the order, we will send the glasses to your home or the place that you have entered in your order in a time of 3 to 10 days depending on the complexity of the glasses of your glasses.

How do Transitions lenses work?

Transitions lenses contain photochromatic molecules that react chemically when exposed to ultraviolet rays. UV light causes these molecules to change their shape, absorb light, and darken.

How do I know the size of the frame that best suits me?

To help with the selection of the frame we have classified the eyeglass frames into three groups:

tamaño monturas

The sizing of the frame depends on personal preference. However, as a general rule when the matter comes to choosing the right size of your frame is that neither it should be too small or too large when you put it on your face.

If you have already had glasses, look inside the glasses. You will see a number like this: 49 □ 16-143. These numbers represent the size of the glasses in millimeters: the diameter of the lens 49, the width of the bridge 16 and the length of the legs 143,


The size of your glasses will give you an idea of what size glasses to choose from on our website.

If it is the first time you wear glasses and you do not know which frame size to choose, we recommend using the virtual or TRY ON glasses tester that allows you to test the glasses models in a virtual way.

How often should optical prescription be renewed?

As a general rule we recommend that you have your eyes examined once a year. The professional will let you know if your formula has changed and you need an optical prescription, or you can continue using the same prescription.

Is it difficult to get accustomed to the progressive?

When using progressive lenses for the first time, it can present a little discomfort especially when looking sideways. This is due to the peripheral distortion zone presented by the lenses in the lateral areas, outside the main viewing direction. The intensity of this distortion depends on the quality of the lens design and the amount of the visual defect.

The optical industry is designing better quality lenses to enhance the visual experience of progressive lens wearers. Progressive lenses of high definition or "Free Form" are lenses that offer a zone of clear vision ampler and more comfortable and unique for each patient.

Are there different types of progressive?

Yes, there are conventional progressive lenses and high definition progressive lenses made with an advanced technology that allows the personalization of the lenses reducing the zones of peripheral distortion and thus improving the comfort of the patient. Read more

Why is it important to wear sunglasses?

Sunglasses reduce the intensity of visible light. It has been estimated that chronic exposure to ultraviolet light can cause short- and long-term eye problems, such as cataracts (opacity of the lens) and pterygium (abnormal growth of the conjunctiva), among others. Hence the need to wear good sunglasses that protect the eye from light, glare and ultraviolet rays.


Can I order sunglasses with corrective lenses?

Of course. After selecting the frame, click on "Montura + Lentes". Follow the steps to select the quality of your lenses, type of lenses, and color treatment, where you can choose the type of color you want: Tinted lenses, Photochromic lenses, Polarized lenses, or Mirrored lenses.

What are progressive lenses?

Progressive lenses: These lenses are specially designed to correct all distances without a visible line, providing a smooth and continuous transition between distances. The lens power varies progressively, increasing towards the lower edge of the lens, allowing the user to see all distances from view.

What are photochromic lenses?

Photochromic lenses are lenses that react to changes in illumination, more precisely, to the presence of ultraviolet (UV) light. These lenses are clear indoors and darken when exposed to light, in proportion to the amount of ultraviolet radiation. As the UV light diminishes, the lenses will lighten. The most popular photochromic lenses on the market are Transitions lenses.

What are polarized lenses?

Polarized lenses filter light that reflects horizontally on surfaces such as snow, water, pavement, and allows vertical light to pass which reduces glare. They are very useful for driving, sailing, fishing, and skiing.

Do you sell frames without lenses?

Yes, you can buy the frame only. Select "Solo Montura".

I do not understand my glasses prescription. Can you help me?

If your prescription contains values you do not understand, please send us a photo of it by whatsApp or email with your phone number. We will call you to clarify doubts and give you the price of the lenses according to your prescription.


I received my eyeglasses, but I do not see well through them. What should I do?

Contact us to find the best solution for you:

Email: soporte@tuopticaenlinea.com

WhatsApp: +57 3053476816


How does the Virtual Try On work?

The virtual fitting room will allow you to see how your glasses fit before you buy them. When selecting a frame you will find the link to the virtual fitting room below the frame description. Clicking on "PROBARME LAS GAFAS" will open the virtual dressing room and you will find the option to "Upload an image" or "take an image". To take an image you need to have a camera built into your computer or digital device. If you don't have it, you can upload an image or you can use the models that are included in the program.

What is the Online or Virtual Try On?

The virtual TryOn consists of a program integrated to our page that allows users to try the frames on before purchasing it. Select your photo, and choose your frame type and frame shape, it's that simple!


What is amblyopia?

Also known as a lazy eye, it is the decrease of visual acuity without any organic lesion that justifies it. In most cases there is an asymmetric defect of refraction (myopia, astigmatism or hyperopia) that has not been detected or corrected in childhood. When the difference in visual capacity between the two eyes is considerable, the child uses only the eye of greater vision, while the opposite eye ends up being functionally nullified, even if their physical structure remains intact.

What is Hyperopia?

Hyperopia or Farsightedness occurs when the cornea is too flat or the eye is smaller such that the image focuses behind the retina, rather than being directly above it. The hyperopic person usually complains about not seeing closely, the distant vision may or may not be blurred, depending on the degree of hyperopia and the person's age.

What is myopia?

Myopia (Nearsightedness) occurs when the light coming from far away focuses in front of the retina. As a result objects from far away are blurred while nearby objects appear clear.

What is Presbyopia?

Presbyopia is a decrease in the ability to focus sharply at all distances due to the loss of the elasticity of the lens of the eye. Remember that, over the years, the elasticity of the lens diminishes and, as a consequence, it loses the ability to adjust to all distances. It is a physiological alteration that occurs in all people over 40 regardless of whether or not there is a refractive defect. There are three options to correct presbyopia:

With single vision lenses to correct near and / or far apart separately. This option only allows you to see well at one distance, usually up close.

With bifocals, which allow to see two distances, generally far and near.

With progressive lenses which that allows you to focus at all distances.